Vincenzo and Giliolla Casini

Mr. Michael Pappas
The Keyes Company/Realtors
SunTrust International Center
One Southeast Third Avenue, 11th Floor
Miami, FL 33131-1704

February, 2004

Subject: Letter of recognition for Mr. Heriberto Alonso

Dear Mr. Pappas,

We wanted to write you this letter to let you know how impressed and satisfied we are with the outstanding job performed by Mr. Heriberto Alonso in selling our property located at 2611 SW 142 CT, Miami, FL 32175.
As you well know, our property was assigned to Mr. Alonso just less than three months ago, yet with his high level of professionalism, honesty, and integrity, Mr. Alonso went the extra-mile to make it happens to our entire satisfaction. Mr. Alonso was a hundred per cent dedicated to defend our interests and to protect us from the very beginning, and he knew exactly how to do it.
We have had great experiences in the past with buying and selling properties using the services of realtors, in Florida and through out many other States, and we can assure you that the performance of Mr. Alonso exceeded all our prior positive experiences. Mr. Alonso showed us from the very beginning that he was there for us, his customers. He dedicated as much time and effort as needed to make the sale of our property not only happens, but to make it happens in a timely and appropriate way.
For all that was mentioned above, we assure you that when needed we will request Mr. Alonso's services again, and that we will recommend him with our relatives, friends, and acquaintances for such services.

Finally, we want to congratulate and thank Mr. Alonso for his very professional and very well done job. This is the kind of Realtor that always will make The Keyes Company one that everyone would like to do business.

Sincerely,
Vincenzo and Giliolla Casini